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Privacy Policy

In human terms:

We will never sell or provide your details to a third party without your permission.

In legalese:

INTRODUCTION

SMB Marketing Solutions is committed to providing members with the highest levels of membership service. This includes protecting members’ privacy. SMB Marketing Solutions is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles concerning the protection of an individual’s personal information. The aim of these laws is to ensure that organisations handle personal information responsibly and provide a consistent approach to its collection, use and disclosure. These laws also give the individual rights such as access to their personal information and the ability to correct it, if needed. This document sets out how SMB Marketing Solutions may collect, hold and use personal information. By providing your personal information to SMB Marketing Solutions, you consent to its use, storage and disclosure in accordance with this Privacy Policy.

WHAT IS PERSONAL INFORMATION?

"Personal information" is information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion. SMB Marketing Solutions collects personal information in order to properly and efficiently carry out its functions, including to provide you requested products and services, and to facilitate the provision of marketing and promotion services that may be of interest to you. SMB Marketing Solutions uses personal information only for the purposes for which it was provided and for directly related purposes (unless otherwise required by or authorised under law). We may state a more specific purpose at the point we collect your information. If you do not provide us with the information that we request, we may not be able to provide you with our products or services.

WHAT PERSONAL INFORMATION DOES SMB MARKETING SOLUTIONS COLLECT?

The information collected by SMB Marketing Solutions about a particular person will vary depending on the circumstances of collection. It may include, but is not limited to, a person's contact details (name, email and/or postal address, phone number), date of birth, gender, credit card details, driver's licence number, passport number, insurance details, employment history, working with children checks, police checks, qualifications or communication history with SMB Marketing Solutions.

Sensitive Information

If it is reasonably necessary in the circumstances, SMB Marketing Solutions may also collect sensitive information (which is a type of personal information) such as your medical history, nationality or disability backgrounds. Sensitive information is afforded a higher level of privacy protection than other personal information. Where you provide sensitive information to SMB Marketing Solutions you also provide consent to SMB Marketing Solutions collecting it in accordance with this Privacy Policy, unless you tell us otherwise.

HOW SMB MARKETING SOLUTIONS COLLECTS PERSONAL INFORMATION

To deliver and enhance the services offered by SMB Marketing Solutions, certain personal information is collected. SMB Marketing Solutions collects personal information from individuals when an individual:

  • attends an event
  • registers to attend an event
  • becomes a client of SMB Marketing Solutions
  • subscribes to any services or programs delivered by SMB Marketing Solutions
  • purchases merchandise, event tickets, products or services from SMB Marketing Solutions or a SMB Marketing Solutions affiliate
  • requests information from SMB Marketing Solutions, or contacts SMB Marketing Solutions via email, telephone or mail or engages with SMB Marketing Solutions via social media
  • participates in a SMB Marketing Solutions survey
  • accesses the SMB Marketing Solutions website or any landing pages
  • applies for employment or a committee or volunteer position with SMB Marketing Solutions.

Personal information may also be collected where SMB Marketing Solutions is required to do so by law (for education, child protection, work health and safety laws, charitable collections, medical treatment or other legislation in Australia).

Providing information

If you do not provide some or all of the information that we request from you, this may affect SMB Marketing Solutions's ability to communicate with you or provide the requested products or services. By not providing requested information, you may jeopardise your ability to participate in programs or competitions or apply for employment or volunteer positions with SMB Marketing Solutions. If it is impracticable for SMB Marketing Solutions to deal with you as a result of you not providing the requested information or consent, SMB Marketing Solutions may refuse to do so.

Collection from third parties

In some circumstances, SMB Marketing Solutions collects information from SMB Marketing Solutions Affiliates or other third parties. Examples of such third parties could include, without limitation, community groups, reseller, business partners, charitable organisations, schools, education providers, organisations or government and law enforcement bodies as required by law.

Information storage and protection

SMB Marketing Solutions stores personal information on a computer database. The personal information may be held in both paper file and computer file form. SMB Marketing Solutions has implemented measures of a reasonable nature to ensure that all personal information is securely stored from misuse, loss and unauthorised handling. Much of the information we collect from and about our members is added to SMB Marketing Solutions 's membership database. When your information is entered into SMB Marketing Solutions's membership database, the information may be combined or linked with other information held about you. Security of personal information is important to SMB Marketing Solutions. SMB Marketing Solutions has taken steps to protect the information we hold from misuse, loss, unauthorised access, modification or disclosure. Some of the security measures SMB Marketing Solutions uses includes strict confidentiality requirements of our employees, volunteers, SMB Marketing Solutions Affiliates and service providers, security measures for system access and security measures for our website.

HOW SMB MARKETING SOLUTIONS USES PERSONAL INFORMATION

SMB Marketing Solutions, and third parties to whom we may disclose personal information in accordance with this Privacy Policy, may collect, hold and use your personal information to: 1. verify your identity; 2. complete background checks; 3. research, develop, run, administer and market competitions, education courses, programs, activities and other events relating to our programs 4. research, develop and market products, services, merchandise and special offers made available by us and third parties; 5. respond to emergency situations involving or requiring medical treatment; 6. administer, manage and provide you with registration and access to SMB Marketing Solutions's website; 7. keep you informed of news and information relating to various events, activities and opportunities via various mediums; 8. Internal accounting and administration; and 9. Regulatory reporting and compliance. SMB Marketing Solutions may use health information to ensure that programs or tours we operate are run safely and in accordance with any special health needs participants may require. Health information may also be kept for insurance purposes. In addition, we may use de-identified health information and other sensitive information to carry out research, to prepare submissions to government, or to plan events and activities.

If SMB Marketing Solutions sends any information about services or products that is not required, or that you do not want disclosed to any other organisation (including related organisations), you can advise SMB Marketing Solutions accordingly by writing to SMB Marketing Solutions’s Membership Administrator at [email protected].

WHEN WE DISCLOSE PERSONAL INFORMATION

SMB Marketing Solutions may disclose your personal information to a range of organisations which include, but are not limited to: 1. SMB Marketing Solutions Affiliates and other organisations involved in programs in Australia; 2. companies we engage to carry out functions and activities on SMB Marketing Solutions 's behalf, including direct marketing; 3. our professional advisers, including our accountants, auditors and lawyers; 4. our insurers; 5. in other circumstances permitted by law.

When you provide SMB Marketing Solutions with personal information about other individuals, SMB Marketing Solutions relies on you to make the individual aware that the information has been provided to SMB Marketing Solutions and for what purpose and to whom it may be disclosed and also how they can access their information.

Direct marketing

We will use non-sensitive personal information to provide better services and for marketing purposes (including disclosure of such information to service providers). If you do not wish to receive e-mail, SMS or posted offers from SMB Marketing Solutions, you may opt-out by using the link provided. Alternatively, you may advise us at any time by contacting the SMB Marketing Solutions Privacy Officer via the contact details set out in this policy.

Other disclosures

In addition, SMB Marketing Solutions may also disclose personal information: 1. with your express or implied consent; 2. when required or authorised by law; 3. to an enforcement body when reasonably necessary; or 4. to lessen or prevent a threat to an individual or public health or safety.

SMB Marketing Solutions’s website

When you visit the SMB Marketing Solutions website, our systems may record certain information about your use of the site, including the web pages visited and the time and date of visit. SMB Marketing Solutions uses this information to help analyse and improve the performance of our website. In addition we may use “cookies” on SMB Marketing Solutions 's website. Cookies are small text files that assist our website retain user preferences to improve the experience of using our website. In some cases, the cookies that we use may collect some personal information. SMB Marketing Solutions will treat this information in the same way as other personal information we collect. You are free to disable cookies on your internet browser to prevent this information being collected; however, you will lose the benefit of the enhanced website experience that the use of cookies may offer. Websites linked to the SMB Marketing Solutions website are not subject to SMB Marketing Solutions 's privacy standards, policies or procedures. SMB Marketing Solutions cannot take any responsibility for the collection, use, disclosure or security of any personal information that you provide to a third party website.

ACCURACY OF PERSONAL INFORMATION

SMB Marketing Solutions takes reasonable steps to ensure that whenever personal information is collected or disclosed, it is accurate, complete and up to date.

ACCESS TO PERSONAL INFORMATION

You have a right to access your personal information, subject to some exceptions allowed by law. You can gain access to your personal information by contacting SMB Marketing Solutions as set out below. You may also advise SMB Marketing Solutions at any time about possible breaches of privacy, or inaccurate, incomplete personal information that may have changed. We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage you to regularly review and update your personal information. We will respond to your request for access within a reasonable period. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will correct it.

RESOLVING PRIVACY ISSUES AND COMPLAINTS

Any issues or complaints in relation to the collection, use, disclosure, quality, security of and access to your personal information may be made to the SMB Marketing Solutions CEO as follows: Email: [email protected]

We will respond to your complaint within a reasonable period, and try to resolve your issue for you. For further information on SMB Marketing Solutions's management of personal information, please contact SMB Marketing Solutions’s Membership Administrator.

CHANGES TO THE POLICY

Changes to this policy may be submitted by SMB Marketing Solutions staff for review and approval by the SMB Marketing Solutions Owner. Once a change has been approved, the policy will be updated in the official SMB Marketing Solutions policy register and on the Intranet and circulated to the relevant parties. In addition, SMB Marketing Solutions is committed to ensuring all policies are up-to-date and reflect current practices. The latest review date is recorded at the beginning of each policy.

Last Updated: 3 August 2022